SHOPPING & SHIPPING INFORMATION

Estimated delivery time from 7 up to 45 days. Depends on the season and country you order from situation. Most of the shipping’s (93%) delivered within 5-7 days. 

We proceed with the order and ship it, most of the time same day, and provide you with the tracking number, in order for clients to follow up and check the shipping status. 

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Yes, of course. Instant invoice issued on the website, which you can find on your account page downloads section. As well as invoice sent via email (recommended to check the spam folders) if you do not see it in your email inbox. 

We provide free worldwide shipping (list of countries you can see when you proceed with the check out) for all orders starting from $99 and more.  

GENERAL INFORMATION

A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.

Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won’t be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund.

Step 1: Contact our Customer Support team via phone (+972 58 707 44 11) or email (info@perfumentor.com) within 7 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.

Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.

If you change your mind about your purchase, you have the option cancel your order within one hour of purchase. To cancel your order, please follow the steps below;

Log in to your END. account.

Go to your order history and select the order you wish to cancel.

If the order has been placed less than 1 hour ago, there will be a ‘CANCEL ORDER‘ button showing at the bottom of the order summary.

Please select this button, you will then be asked to confirm your cancellation request.

To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’.

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Please remember, this self-cancellation is only available for the first hour of your order being created, after this 1-hour window, we cannot cancel orders.

If the ‘CANCEL ORDER’ button is not showing at the bottom of the order summary, the order is locked for processing and can no longer be cancelled.

If you have already received your goods then you may return them in accordance with the Distance Selling Regulations, and our Returns Policy.

Tracking numbers are numbers assigned to packages when they are shipped. Tracking numbers are useful for knowing the location of time your deliveries. It is a unique ID number or code assigned to a package or parcel. You can see the shipping and tracking number via your account. 

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